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Cancellation and Refund Policy

Refund and Cancellation Policy Terms of Service Privacy Policy Cookie Policy

Last updated: 27.08.2026

This policy explains how refunds and cancellations work for GiggleTime Premium subscriptions, depending on where you subscribed.

1. How You Subscribed Matters

GiggleTime Premium can be purchased through different platforms, and each has its own refund process:

  • Website (giggletime.app) — payments processed via Stripe. Refunds for these purchases are handled directly by us, as described below.
  • Apple App Store (iOS) — if you subscribed through our iOS app, your purchase is billed by Apple. Refunds must be requested directly from Apple at reportaproblem.apple.com — we do not have the ability to issue or deny these refunds ourselves.
  • Google Play Store (Android) — if you subscribed through our Android app, your purchase is billed by Google. Refunds must be requested directly through Google Play's refund process — we do not have the ability to issue or deny these refunds ourselves.

2. Your 14-Day Right of Withdrawal (EU Customers)

If you are a consumer located in the European Union and subscribed via our website, you have the right to withdraw from your purchase within 14 days of subscribing, without giving any reason, in accordance with EU consumer protection law.

By subscribing and choosing to access GiggleTime Premium immediately, you acknowledge and agree that you are requesting immediate access to digital content, and that your right of withdrawal may be lost once the service has been fully performed — for example, if you have made substantial use of premium features (such as unlimited AI translations or premium voice playback) during that period. Where the withdrawal right still applies, we will issue a full refund upon request within the 14-day window.

3. Refunds Outside the 14-Day Window

Outside the EU 14-day withdrawal period, subscriptions purchased via our website are generally non-refundable for the remainder of the current billing period. If you believe you were charged in error, or experienced a technical issue that prevented you from using the Service, please contact us at info@giggletime.app and we will review your request on a case-by-case basis.

4. Cancelling Your Subscription

You can cancel auto-renewal at any time:

  • Website subscriptions: cancel directly from your Account Settings page.
  • iOS subscriptions: manage or cancel via your Apple ID subscription settings (Settings → [Your Name] → Subscriptions).
  • Android subscriptions: manage or cancel via the Google Play Store app (Menu → Subscriptions).

5. What Happens After You Cancel

When you cancel, your subscription will not renew, but you will retain Premium access until the end of your current billing period. We do not provide prorated refunds for the unused portion of a billing period when you cancel partway through it.

6. Free Trials (if applicable)

If a subscription includes a free trial, you can cancel at any time during the trial to avoid being charged. If you don't cancel before the trial ends, your paid subscription will begin automatically at the applicable price.

7. Contact Us

For refund requests related to website (Stripe) subscriptions, or any questions about this policy, contact us at:

info@giggletime.app

Whiz Art Media Ltd
m-t Peshterna Reka, 754V
Sliven, Bulgaria